Privacy Policy

Pebble & Star Collective
Effective date: 18/09/2025

Pebble & Star Collective (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy explains what information we collect, how we use it, how it is stored, and your rights under data protection law.

1. Information We Collect

We may collect and store the following information:

Personal details (such as name, email address, phone number, and postal address) provided via our Wix website, booking system, or direct contact.
Payment details processed securely via SumUp or other payment providers (we do not store full card details).
Consultation records taken in person or online, including relevant health information to provide safe and effective treatments.
Technical information when you visit our website (cookies, IP address, browsing activity) – see section on cookies below.

2. How We Use Your Information

We use your information to:

Book and manage appointments.
Provide treatments safely and effectively.
Process payments for services or purchases.
Deliver products (where applicable).
Respond to enquiries and customer service requests.
Send updates or marketing communications (only if you have opted in).
Comply with legal, insurance, and professional record-keeping requirements.

3. Storage & Retention

Consultation records are stored securely (paper forms in a locked cabinet and/or digital files protected by password/encryption) and kept for 6 years from your last visit, in line with professional and insurance requirements.
Website and contact information is stored via Wix and other secure platforms used to manage bookings, communication, and services.
After the required retention period, records are securely deleted or destroyed.

4. Sharing Your Information

We only share your personal information with trusted third parties when necessary, including:

Wix (website and booking system).
SumUp (payment processing).
Delivery services (for purchased products).
Affiliate partners (if you choose to purchase through affiliate links).

We do not sell or share your information with any third party for marketing purposes without your consent.

5. Cookies & Website Tracking

Our Wix website uses cookies and analytics to improve your browsing experience, track performance, and help us understand visitor behaviour. You can manage or disable cookies in your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your data (subject to legal and professional retention requirements).
Restrict or object to how your data is processed.
Withdraw consent to marketing communications at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached.

7. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Pebble & Star Collective
info@pebbleandstarcollective.co.uk
www.pebbleandstarcollective.co.uk